Frequently Asked Questions

Please find below some common questions we get asked about our vehicle accident repair services in Leicester. If you cant find what you are looking for, please get in touch.


Help With Terminology

Please see our helpful Accident Repair Process guide!

The excess is an amount we are asked to recover by your insurers in line with your car insurance policy and is not something we can have any influence on.

The insurance company will deduct your excess amount from any amount that is paid to us.

The likelihood is that we have found more damage on your vehicle in the areas we cannot see during the estimate, or unfortunately parts from our suppliers have not arrived as scheduled. We will do our best in all repair cases to mitigate this.

We will always contact you as soon as your car is ready to go, however should your estimated completion date have elapsed and we haven’t contacted you please feel free to call us!

The decision to write your vehicle off is made by the insurance company’s and not ourselves, please direct any queries through the insurers.

If your car has unfortunately been written off by the insurers, the best solution is to contact your insurance regarding any potential settlement or retaining your vehicle. We will contact you regarding your personal belongings in the vehicle so that you don’t lose anything.

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